Refund Policy

This policy applies to subscriptions to PantryTrack, provided by MYLUMERA TECHNOLOGIES OPC.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 calendar days of your order date. This applies to new subscriptions and renewals alike, and mirrors the 30-day window in Paddle's Refund Policy. Requests made after 30 days are considered at our discretion and are handled by Paddle.

Statutory withdrawal rights (EU / UK)

If you are a consumer in the EU or UK, you also have a statutory right to withdraw from your purchase within 14 calendar days, as set out in Paddle's Buyer Terms. Where both apply, our 30-day guarantee gives you the longer window.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or invoice reference, or contact us at support@pantry-track.mylumera.net and we will arrange it with Paddle on your behalf. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Free trial

Every workspace starts with a 30-day free trial, so you can evaluate PantryTrack before paying anything. No charge is made until you choose a paid plan.

Plan changes

Upgrades and additional sites take effect immediately and are charged on a prorated basis. Downgrades and site reductions take effect at the start of your next billing period, so you keep the higher plan for the period you have already paid for. If you would prefer a refund instead of continued access after a plan change, contact us within the 30-day window above.

Cancellation

You can cancel your subscription at any time from the Subscription page in your workspace or through Paddle. Cancellation stops future renewals; your access continues to the end of the billing period you have paid for.

Questions

See also Paddle's Refund Policy. For anything else, email support@pantry-track.mylumera.net.