PantryTrack

Terms & Conditions

Last updated: 10 August 2026

These Terms & Conditions govern your access to and use of PantryTrack (the "Service"), a multi-tenant pantry supplies inventory monitoring platform provided by MYLUMERA TECHNOLOGIES OPC ("MYLUMERA", "we", "us"), a One Person Corporation registered in the Philippines, trading as PantryTrack. By creating an account, subscribing, or continuing to use the Service you agree to these terms and you are contracting with MYLUMERA TECHNOLOGIES OPC.

1. Eligibility and authority

You must be of legal age to enter into a contract. If you accept these terms on behalf of a company or other organisation, you confirm you have authority to bind that organisation.

2. The Service

PantryTrack provides workspace-based inventory management: item and rack masters, barcode check-in and check-out, batch and expiration tracking, site transfers, audit counts, purchase and discount reconciliation, reporting, and user role management. Features available to you depend on your subscription plan.

3. Accounts and accurate information

  • You are responsible for keeping your credentials confidential and for all activity under your account.
  • You must provide accurate account, workspace and billing information and keep it up to date.
  • Workspace administrators are responsible for the users they invite and the roles they grant.

4. Acceptable use

You must not misuse the Service. In particular you must not:

  • use the Service for any unlawful purpose or in breach of applicable law;
  • commit fraud, send spam, or upload malicious or misleading data or documents;
  • infringe the intellectual property or privacy rights of any person;
  • interfere with the security or integrity of the Service, including probing, scanning, penetration testing without consent, scraping, or introducing malware;
  • reverse engineer, resell, redistribute, or circumvent technical or plan limits of the Service.

5. Licence and intellectual property

We grant you a limited, non-exclusive, non-transferable right to use the Service within your selected plan for the duration of your subscription. MYLUMERA TECHNOLOGIES OPC retains all ownership and intellectual property rights in the Service, including its software, documentation and branding. You retain ownership of the data and documents you upload, and you grant us a limited licence to host and process that content solely to provide the Service.

6. Service level

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free performance. Maintenance, third-party outages and factors beyond our control may affect availability.

7. Payments, subscriptions and taxes

Subscriptions are billed monthly or annually according to the plan and number of sites you select, and renew automatically for the same period until cancelled. Payment, billing, currency, tax, invoicing, cancellation and refund mechanics are handled by our payment provider and Merchant of Record, Paddle, and are governed by Paddle's Buyer Terms and Paddle's Refund Policy. Upgrades take effect immediately with proration; downgrades take effect at the start of your next billing period.

In line with Paddle's Refund Policy, you may request a refund within 30 days of the date of purchase or renewal. Consumers in the EU and UK also have a statutory right to withdraw within 14 days of purchase, as described in Paddle's Buyer Terms; where both apply, the longer 30-day window applies to PantryTrack purchases. Full details are in our Refund Policy.

8. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

9. Suspension and termination

We may suspend or terminate access to the Service for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel your subscription at any time. On termination your access ends; you may export your data before the end of your billing period, after which data may be deleted or anonymised in line with our Privacy Notice.

10. Warranties and liability

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We exclude liability for indirect, consequential or special damages, including loss of profits, data or goodwill. Our aggregate liability is limited to the fees you paid in the twelve months before the claim. Nothing excludes liability for fraud, death or personal injury where that exclusion is not permitted by law.

11. Indemnity

You indemnify MYLUMERA TECHNOLOGIES OPC against claims arising from your content, your unlawful use of the Service, or your breach of these terms.

12. Governing law and disputes

These terms are governed by the laws of the Republic of the Philippines, and the courts of the Philippines have jurisdiction over any dispute, without prejudice to mandatory consumer rights in your country of residence.

13. Changes, assignment and force majeure

We may update these terms and will post the revised version here. You may not assign your rights without our consent; we may assign in connection with a merger, acquisition or reorganisation. Neither party is liable for delays caused by events beyond reasonable control.

14. Contact

MYLUMERA TECHNOLOGIES OPC — support: support@pantry-track.mylumera.net.